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How We Work Together!

These terms protect us both. Read them. Ask questions. Then we start. Simple and fair.

Terms and Conditions

Effective from: 15th April 2026

These terms and conditions apply to all therapy services provided by Talk to Me – CBT. By booking a session, you agree to these terms. Please read them carefully. Ask me anything that is unclear. I am happy to explain.

Nature of Services

I provide Cognitive Behavioural Therapy online. Sessions are conducted via video or telephone. I support adults aged 17 and over. I work with anxiety, depression, OCD, phobias, low self esteem, and related difficulties.

Therapy is not emergency support. If you are in crisis, please contact your GP, NHS 111, or go to A&E. For immediate danger, call 999.

Booking and Payment

Sessions must be booked in advance. Payment is due before each session. I accept bank transfer. Details will be provided upon booking.

Bundle bookings require full payment upfront. Bundles are non-refundable once started. Unused sessions within a bundle may be transferred in exceptional circumstances. This is at my discretion.

Prices are reviewed annually. You will be notified of any changes with at least 30 days notice.

Cancellation Policy

You must give at least 48 hours notice to cancel or reschedule a session. Cancellations with less than 48 hours notice will be charged in full and cannot be refunded. This applies to all session types including assessments, treatment sessions, and bundle bookings.

If I need to cancel, I will give you as much notice as possible. I will offer an alternative time. No charge will apply to the cancelled session.

Emergencies are rare but happen. I will consider genuine emergencies on a case by case basis. Please communicate with me as soon as you can.

Late Arrival

If you are late, the session will still end at the scheduled time. I cannot extend into the next client’s slot. No refund or partial refund is given for late arrival.

If I am late, I will extend the session or offer a partial refund. This depends on what works best for you.

Confidentiality

Everything you share is treated as confidential. Typical limitations to confidentiality

include:

  • Prevention of serious physical harm to clients or others.
  • Any legal requirements to breach confidentiality, including court orders and statutory obligations.
  • Any disclosures required to enhance the quality of service offered by the therapist, e.g. obtaining professional supervision and support or sharing information with colleagues within a team setting.
  • There are high levels of significance attached to the privacy and confidentiality concerning personal information in counselling, psychotherapy and psychology. The circumstances that could justify a breach in confidentiality require that there should be a real risk of serious harm, the threat appears imminent, and the disclosure is likely to be effective in limiting or preventing the harm occurring’. (Bond and Mitchells, 2008).

Data Protection and Privacy

Your privacy is important to me. This policy explains how I collect, use, and protect your personal information when you use my services.

What Information I Collect?

  • I may collect and process the following information:
  • Personal details (name, date of birth, contact details)
  • GP details (where appropriate)
  • Information about your mental health and wellbeing
  • Session notes and clinical records
  • Communication records (emails, messages)

How Your Information Is Used?

Your information is used to:

  • Provide safe and effective therapy
  • Maintain clinical records
  • Communicate with you about appointments
  • Meet legal and professional obligations
  • Legal Basis for Processing

I Process Your Data Under

  • Consent (you have given permission)
  • Legitimate interests (to provide therapy services)
  • Legal obligations (e.g. safeguarding or court orders)

How Your Data Is Stored?

  • Records are stored securely (password-protected and/or encrypted systems)
  • Paper records (if used) are stored in locked cabinets
  • Only I have access to your information

How Long Your Data Is Kept?

Your records are typically kept for 7 years after the end of therapy (or longer if required by professional guidelines or legal obligations).

Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request corrections
  • Request deletion (where appropriate)
  • Restrict or object to processing
  • Requests can be made in writing

Eight Principles of Data Protection Act 1998

These require that personal data shall be:

  • Processed fairly and lawfully.
  • Obtained only for one or more specified and lawful purposes, and shall not be
  • Processed in any manner incompatible with that purpose or those purposes.
  • Adequate, relevant and not excessive.
  • Accurate and, where necessary, kept up to date.
  • Not be kept longer than necessary.
  • The clients’ rights must be respected.
  • Take appropriate security measures.
  • Not transferred outside European Economic Area.

Fitness to Engage in Therapy

You agree to attend sessions sober. Alcohol or recreational drugs before a session may lead to cancellation with full fee charged. Prescribed medication is of course fine.

If I believe you are unable to engage meaningfully due to intoxication or severe distress, I may end the session early. No refund will be given in this case.

Suitability and Referral

Not every client is right for CBT. Some conditions need different or additional support. If I believe you need a different service, I will discuss this honestly with you. I may signpost or refer you elsewhere. I will not charge for that discussion.

Electronic Communication

Email and text are not fully secure. I use reasonable precautions, but I cannot guarantee complete security. Please do not share urgent or highly sensitive information via unencrypted email.

I will respond to emails within two working days. For urgent matters, please call or text.

Complaints Procedure

I take complaints seriously. If you are unhappy, please tell me first. Most issues can be resolved by talking openly.

If you prefer a formal route, please put your complaint in writing to Talktomecbt@gmail.com. I will acknowledge it within 5 working days. I will respond fully within 21 working days.

If you remain unsatisfied, you can contact my registering body. I am a member of BABCP awaiting accreditation. Their complaints process is available on their website.

Limitation of Liability

I provide therapy with reasonable skill and care. However, therapy outcomes cannot be guaranteed. Your progress depends on many factors including your commitment and life circumstances.

I am not liable for any indirect or consequential loss. My total liability is limited to the fees you have paid for sessions.

Termination of Therapy

Either of us can end therapy at any time. I would appreciate reasonable notice. You can simply tell me you wish to stop. No hard feelings.

I may terminate therapy if:

  • You breach these terms repeatedly
  • I believe I cannot help you effectively
  • Your needs fall outside my competence
  • There is risk to either of us

If I terminate, I will offer up to two sessions to support transition to another service.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be handled within UK jurisdiction.

Changes to These Terms

I may update these terms occasionally. You will be notified of significant changes. Continued work with me after changes means you accept the new terms.

Contact

For any questions about these terms, please contact me directly.

Mohibul Miah (Mo)
Talk to Me – CBT

Tel: 07885616004
Email: talktomecbt@gmail.com